CAIRO: Minister of Communication and Information Technology Atef Helmy said in a statement on Monday that the ministry will launch a call center service next week to receive citizen complaints, in response to a recommendation from the prime minister.
During a meeting with Prime Minister Ibrahim Mahlab, Helmy said a unified license for communications will take effect in the next few days, and the Ministry of Communication’s top priority is to improve its performance, provide services for citizens and attract more investment to Egypt.
The state-owned Telecom Egypt will provide three major companies Etisalat, Vodafone, and Mobinil with a unified license for fixed lines to provide all telecommunication services, including landlines, mobile services and Internet, according to the statement.
In return, Telecom Egypt will run its own mobile phone operator on the existing three networks. Meanwhile, the Egyptian telecommunication companies have threatened to resort to international arbitration to stop what they have described as an unfair deal.
Telecom Egypt dominates large shares of Vodafone Egypt and is the only company with the right to run the landline operator.
Additional reporting by Hend Mokhtar.