CAIRO: The Consumer Protection Agency in coordination with Ministry of Supply celebrated the conclusion of a two-year project between the agency and European Union to draft consumer protections, coinciding with World Consumer Rights Day 2014 on Saturday.
The project’s goal is to create a proper legislative system to protect consumers and enhance the capability of the CPA to overcome obstacles facing consumers, said the head of the agency, Gen. Atef Yacoub.
The project is working to developing the capacity of NGOs related to the protection of consumers, as well as to raise public awareness regarding the rights of consumers, added Yacoub.
The celebration gathered several public figures including ambassadors of Germany, France and Spain, a representative of the E.U. along with Head of the Support to the Association Agreement Program Jamal Bayoumi, reported Youm7.
Minister of Supply and Internal Trade Khaled Hanafy told Youm7 that the ministry, in coordination with Central Agency for Public Mobilization and Statistics, will establish a 24-hour operation room to monitor consumers’ problems and to protect them from price fluctuations.
The twinning project drafted the consumers’ protection law based on the E.U. standard, J. Friedhelm, the representative of German’s Ministry of Justice, told Youm7, adding that a website to receive complaints of consumers has been launched.