CAIRO: The Egyptian Company for Metro Management and Operation launched Saturday “Whatsapp Metro” application to help passengers report any complaints or suggestions to the authorities, Youm7 reported.
“The [application] aims at improving the service at the metro’s three lines by sending suggestions, complaints or videos of any violations citizens may experience during their travel via Whatsapp to phone No. 01021778887,” spokesperson for the Cairo Metro Company Ahmed Abdel Hady was quoted by Youm7.
Since the ouster of President Mohamed Morsi in 2013, several explosive devices have been found at metro stations, the majority of which have been defused. No casualties have been reported at the metro.
“The new application will serve citizens along with hotline 16048, which works around the clock,” said Abdel Hady.
Cairo metro, with its three lines covering over 75 kilometers (48 miles), carries approximately 4 million passengers a day.
Line 1 was opened in 1987 with a length of 29 kilometers. Line 2 is of approximately 22-kilometer long and serves 20 stations, while some stations of Line 3 were inaugurated in 2010 and, according to the transportation ministry, is expected to be fully operational in 2019.
The middle two coaches of each train are allocated for women only; the rest of the train is mixed.