CAIRO: Ericsson (NASDAQ:ERIC) and du, a telecommunications operator based in Dubai, United Arab Emirates, have agreeda new long-term partnership in which Ericsson will manage and operate du’s IT infrastructure.
Under the agreement, Ericsson will deploy its global tools, processes and ways of working on an end-to-end basis to improve du’sinfrastructure performanceand support high-quality customer experiences.
Ericsson will manage du’sIT service desk, data center operations, and user computing and enterprise system management processes. In addition, Ericsson will manageIT application operations for du’sEnterprise Support Systems (ESS) andOperational Support Systems/Business Support Systems (OSS/BSS).
Ericsson’sresponsibilities also include ensuring IT security compliance fordu’sIT environment, as well as supporting du in all future IT infrastructure projects.
Farid Faraidooni, Chief Operations Officer,du,says: “Today, IT systems play a pivotal role in operators’ business process and service quality assurance. To stay ahead of the game,we are collaborating with Ericssonto support our rapid growth and ambition to continue delivering best-in-class services and overall experiencesto our customers.
”Ericsson’s solutions will enable us to optimize service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations.”
Rafiah Ibrahim, Head of Ericsson Region Middle East and Africa, said: “Today’s announcement reflects our long standing partnership with du. In the midst of the digital transformation, we bring our IT expertise and understanding of the challenges and opportunities in order to serve the digital agenda for du.”
“It also strengthens Ericsson’s presence in the United Arab Emirates and highlightsour technology and services leadership, which is paving the way for realizing the Networked Society in the country.”
Ericsson’s telecom IT managed services offering includes all activities typically performed when running an IT environment. As a managed services partner, Ericsson brings cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing operators today.
du started operations in 2007, offering mobile and fixed telephony, broadband connectivity and IPTV services. Today, the operator serves more than 8 million individual customers and over 80,000 businesses in the United Arab Emirates. du also provides carrier services for businesses and satellite up/downlink services for TV broadcasters. For more information, go to www.du.ae